Senior Director IT Corporate Systems Development and Support
2016 – Present
IT Financial Systems, Your Other Warehouse, Legal, EAI, B2B, Document Management and design aided selling systems
* Staff of approximately 140 with additional contractor support of 80+.
* 40+ projects with approximately $40M spend. Continued transition from project based to product based.
* Updated Legal systems for eDiscovery and outside council billing systems. Support for TeamConnect, ProofPoint and working to onboard Office 365 for email retention.
* Started Financial systems integration with newly acquired company worth $1.6B.
* Maintained support for key business transactions in Enterprise Application Integration and Business to Business exchange for purchase orders, invoices and advanced ship notices with $88B+ in sales.
* Enhanced vendor portal for all vendors that supply product to Home Depot.
* Supported document management systems for HR retention management and invoice workflow and storage for Finance.
* Maintained support and rollout of additional functionality for kitchen cabinets, windows and doors
design selling systems in over 2,200 retail locations and over 10,000 devices.
* Continued development transition from Waterfall to Agile focused on Extreme Programming.
* Partook in evaluating retail location store computing: consolidating/centralizing systems and assessment of Chrome O/S.
Senior Director IT Corporate Systems Development and Support
2015 – 2016
IT Financial Systems, Your Other Warehouse, IT HR, Payroll, Legal, Call Centers, Learning, Labor Management and Portals
* Staff of approximately 170.
* 50+ projects with approximately $50M spend. Refocusing project based to product based.
* Upgraded Financial Systems Business Warehouse to SAP High Performance Analytics Appliance (HANA).
* Integrated At Home Services financial systems into core financial systems.
* Restructured legal entities to simplify and align legal structures with business areas – interconnected retail operations, supply chain, merchandising and intellectual property management.
* Ongoing effort to address risks associated with accessibility to sensitive associate information.
* Rolled out Salesforce Service Cloud for contact centers.
* Began the transition from Waterfall to Agile with a focus on Extreme Programming and test driven development.
Senior Director IT Field Operations and Deployment
2011 – 2015
Managed facility for primary THD data center in Austin, Texas. IT Support Desk to all US, Guam, Puerto Rico and Canada stores for end-user hardware and software applications. Provided strategy and direction for hardware renewal in retail and non-retail locations. Managed vendor service contracts.
* Supported over 2,200 locations.
* Staff of 250 to 400, fluctuating in spring.
* The Support Desk processed on average over 1.6 million transactions per year including end user support, troubleshooting, root cause analysis, trend analysis and call reduction initiatives. After-call survey results reached an all-time high.
* Managed $100M annual expense budget. Oversaw contracts for major maintenance agreements for retail and non-retail sites, excluding data centers.
* Managed $100M capital annual project budget with approximately $80M in hardware deployments.
* Planned strategy and direction for hardware renewal across retail and non-retail locations excluding
data center. Managed lifecycle for over 1 million components.
* Maintained inventory; staged and deployed equipment to all stores, distribution centers and corporate locations in the US, Canada and Guam. Approximately 470,000 items shipped per year with a 98%
fulfillment rate. Average monthly inventory value of $14M with yearly inventory accuracy of 99.998%.
* Oversaw Emergency Response team for disaster recovery with retail locations.
* Officer delegate with limited signing authority.
Enterprise Architect
2010 – 2011
Point of Sale, Design Systems, Special Orders, Inventory Management, Credit, Labor Management, Retail Training Systems, Executive KPI Reporting, Time and Attendance, Retail Mobile Devices, Adherence to Cyber-Security standards, Oversight of Java Tomcat containers for in-store systems
* Defined Retail Systems architectural road map for Company’s interconnected retail strategy.
* Designed and implemented system to prevent production store systems from reaching lower lifecycles.
* Created policy for IT Code Review to maintain PCI certification.
* Found and corrected performance issues with time and attendance systems and executive KPI dashboard reporting.
* Focused on scalability, trained others how to performance test – load, stress, negative, capacity, endurance, thread management, and connection management.
* Member of design committee for the Strategic Store Infrastructure for all retail locations.
Sr. Architect
2006 – 2010
Point of Sale, Design Systems, Special Orders, Inventory Management, and Credit
* Participated in quarterly business reviews with executive management and CIO. Gave recommendations regarding renewal budgets and three year technology roadmaps.
* Conducted Design Reviews for retail systems (front-end, back-end, aisle, and credit systems).
* Ensured all application development met Sarbanes–Oxley requirements.
* Wrote architectural variances as needed which were reviewed at the VP level.
* Extensive knowledge of the business and IT helped provide long-term solutions.
* On-boarded vendors for IT services and products.
IT Manager
2004 – 2006
Enterprise Data Warehouse
* Data collection and production support for C-level sales reporting. Processed requests to support tax research and subpoenas from civil and federal cases, including requests for the Department of Justice.
Chief Systems Engineer
1998 – 2004
Application Development and Support
* Built and supported multiple applications for retail systems (in-store and host) and contact centers. Conducted classes for programming and scripting, mentored developers and conducted code reviews.