Exceptional Problem Solver Skilled at Resolving Extremely Complex Technology Issues and Implementing Highly Effective Solutions

Xanterra

IT Director - Yellowstone National Park

Oversees the corporate and local hospitality systems portfolio which includes lodging, F&B, retail, Sales & Catering, PBX/voice systems and maintenance management implemented in Yellowstone National Park as well as desktop and IT infrastructure support for Yellowstone National Park. Responsible for the day-to-day operation of the IT Department for Yellowstone National Park.
2018 - Present
Adviser

IT PROFESSIONAL CONSULTING SERVICES with Retail focus

IT Infrastructure: Advised on transforming to next generation architecture, Integration of IT Systems: Advised enterprise IT decision makers on how to integrate packaged software for large enterprise systems, IT Purchasing Perspective on Third Party Technology Tools: Made recommendations on the decision making process and key selection criteria when purchasing technology tools or packages.
2017 - 2018
The Home Depot

SENIOR DIRECTOR IT CORPORATE SYSTEMS DEVELOPMENT AND SUPPORT

Manage staff of approximately 140 with additional contractor support of 80+ for IT Financial Systems, Your Other Warehouse, Legal, EAI, B2B, Document Management and design aided selling systems with 40+ projects and $40M spend. Continued transition to product funding and development methodology to Agile (xp). Started transitioning applications to internal cloud.
2016 - 2017
The Home Depot

Senior Director IT Corporate Systems Development and Support

Managed staff of 170 for Financial Systems, Your Other Warehouse, IT HR, Payroll, Legal, Call Centers, Learning, Labor Management and Portals with 50+ projects and $50M spend. Partnered with IT Security and Internal Audit to address risks associated with accessibility to sensitive associate information. Refocused budget from project-based to product-based and development methodology to Agile (xp).
2015 – 2016
The Home Depot

Senior Director IT Field Operations and Deployment

Oversaw facility for primary THD data center in Austin, Texas. Managed IT Support Desk to all US, Guam, Puerto Rico and Canada stores for end-user hardware and software applications with staff of 250 to 400 (fluctuating in spring). Provided strategy and direction for hardware renewal in retail and non-retail locations. Managed vendor service contracts. Supported over 2,200 locations. Functioned as officer delegate.
2011 – 2015
The Home Depot

Enterprise Architect Retail Systems

Provided architecture coverage for Point of Sale, Design Systems, Special Orders, Inventory Management, Credit, Labor Management, Retail Training Systems, Executive KPI Reporting, Time and Attendance, Retail Mobile Devices and adherence to Cyber-Security standards. Oversaw Java Tomcat container architecture for in-store systems. Member of design committee for Strategic Store Infrastructure for all retail locations (2,200 locations - US & Canada).
2010 – 2011

Key Highlights

50

PROJECTS DELIVERED IN A TYPICAL YEAR

$200M

HANDLED YEARLY BUDGETS UP TO

400

MANAGED STAFF UP TO

Details

Text Resume

Dillard Westmoreland www.linkedin.com/in/dillardwestmoreland dillard@dillardwestmoreland.com SENIOR TECHNOLOGY EXECUTIVE Exceptional Problem Solver Skilled at Resolving Extremely Complex Technology Issues and Implementing Highly Effective Solutions Extensive experience in retail systems development and support for Fortune 100 Company. Compassionate yet challenging leader who manages and transforms large high-performing teams. Offers a unique combination of…

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Experience

Timeline 2018 January 4 IT Director – Yellowstone National ParkMammoth Hot Springs, Wy 2017 March 1 IT Professional ConsultingAtlanta, Ga 2016 June 8 Senior Director IT Corporate Systems Development and Support, The Home DepotAtlanta, GA 2015 March 8 Senior Director IT Corporate Systems Development and Support, The Home DepotAtlanta, Ga…

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There’s no place like

127.0.0.1

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Value

Extensive experience in retail systems development and support for Fortune 100 Company. Compassionate yet challenging leader who manages and transforms large high-performing teams. Offers a unique combination of strategic vision, business acumen and tactical leadership consistently delivering to plan. Demonstrated success forging multi-million dollar projects. Known as strong partner by staying attuned to the needs of the business and enriching growth with stability.