Dillard Westmoreland
www.linkedin.com/in/dillardwestmoreland
dillard@dillardwestmoreland.com
SENIOR TECHNOLOGY EXECUTIVE
Exceptional Problem Solver Skilled at Resolving Extremely Complex Technology Issues and Implementing Highly Effective Solutions
Extensive experience in retail systems development and support for Fortune 100 Company. Compassionate yet challenging leader who manages and transforms large high-performing teams. Offers a unique combination of strategic vision, business acumen and tactical leadership consistently delivering to plan. Demonstrated success forging multi-million dollar projects. Known as strong partner by staying attuned to the needs of the business and enriching growth with stability.
Transformational Leadership / Application Development Lifecycle (Waterfall and Agile) / Operational & Incident Management / Profit and Loss Management / Strategic Planning and Management / Enterprise Architecture / Negotiation and Communication / Performance Optimization / Scalability and Performance
PROFESSIONAL EXPERIENCE
XANTERRA TRAVEL COLLECTION
IT Director – Yellowstone National Park 2018 – Present
Oversees the corporate and local hospitality systems portfolio which includes lodging, F&B, retail, Sales & Catering, PBX/voice systems and maintenance management implemented in Yellowstone National Park as well as desktop and IT infrastructure support for Yellowstone National Park. Responsible for the day-to-day operation of the IT Department for Yellowstone National Park.
* Provides both a strategic direction and tactical implementation of hardware, application software, operating systems, peripheral software and network equipment within the property.
* Oversees management operations for data center and help desk.
IT PROFESSIONAL CONSULTING
Senior Technology Executive & Enterprise Architecture Adviser 2017 – 2018
Provided direction for resolving complex technology issues and implementing effective solutions. Exceptional problem solver skilled at providing options for resolving extremely complex technology issues and advising for highly effective solutions.
* Advised on transforming legacy systems to next generation IT architecture focusing on IT infrastructure across Data Center (hybrid cloud models, storage and computing environments), Operations (proactive predictive modeling, business process modeling, orchestration and DevOps) and Operating Models (governance, people and process)
* Advised enterprise IT decision makers on integration of IT systems packaged software for large enterprise systems with other packages or in-house developed applications. Reviewed decision making criteria and process for tools and software for IT integration
* Made recommendations on the decision making process and key selection criteria when purchasing third party IT technology tools or packages. Shared evaluation process for integrating systems into existing landscape. Provided overview on the creation of defined scoring for evaluation. Advised on decision making process when choosing to develop technology tools in-house versus purchasing third party software
THE HOME DEPOT
Senior Director IT Corporate Systems Development and Support 2016 – 2017
Manage staff of approximately 140 with additional contractor support of 80+ for IT Financial Systems, Your Other Warehouse, Legal, EAI, B2B, Document Management and design aided selling systems with 40+ projects and $40M spend. Continued transition to product funding and Agile (xp) methodology.
* Maintained support for key business transactions by implementing year-round scalability testing and enhancement for Enterprise Application Integration and business-to-business exchange for purchase orders, invoices and advanced ship notices for $88B+ in sales.
* Supported document management for HR retention management and invoice workflow and storage for Finance by ensuring system was stable and enhanced to support 42M invoices and 3M sensitive personnel documents.
* Facilitated support and rollout of added functionality for kitchen cabinets, windows and doors selling systems in over 2,200 retail locations and over 10K devices increasing productivity of associates.
* Evaluated retail location store computing for centralizing systems and assessment of Chrome O/S resulting in field test with Chrome O/S and deploying interface between assisted design selling and order management on internal Cloud.
Senior Director IT Corporate Systems Development and Support 2015 – 2016
Managed staff of 170 for Financial Systems, Your Other Warehouse, IT HR, Payroll, Legal, Call Centers, Learning, Labor Management and Portals with 50+ projects and $50M spend. Partnered with IT Security and Internal Audit to address risks associated with accessibility to sensitive associate information. Refocused budget from project-based to product-based and development methodology to Agile (xp).
* Upgraded Financial Systems Business Warehouse to SAP High Performance Analytics Appliance (HANA); improved performance, replaced unsupported versions and enabled high performance tools for future functionality.
* Restructured legal entities that simplified and aligned legal structures with business areas – interconnected retail operations, supply chain, merchandising and intellectual property management resulting in $50M savings.
* Rolled out Salesforce Service Cloud for hd.com contact centers and customer care improving customer tracking and providing better customer experience.
* Instituted no-repeat impact reviews for critical systems – payroll (400K people) and finance applications.
Senior Director IT Field Operations and Deployment 2011 – 2015
Oversaw facility for primary THD data center in Austin, Texas. Managed IT Support Desk to all US, Guam, Puerto Rico and Canada stores for end-user hardware and software applications with staff of 250 to 400 (fluctuating in spring). Provided strategy and direction for hardware renewal in retail and non-retail locations. Managed vendor service contracts. Supported over 2,200 locations. Functioned as officer delegate.
* Focused on key metrics and strong customer support reaching all-time company high in after-call survey results. Support Desk processed over 1.6M transactions per year including end user support, troubleshooting, root cause analysis, trend analysis and call reduction initiatives.
* Managed $200M annual budget for hardware deployments and contracts for major maintenance agreements for retail and non-retail sites (excluding data centers). Consistently remained at or under budget for lifecycle of over 1M components.
* Maintained inventory; staged and deployed equipment to all stores, distribution centers and corporate locations in US, Canada and Guam. Shipped approximately 470K items per year with 98% fulfillment rate and maintained average monthly inventory value of $14M with yearly inventory accuracy of 99.998%.
* Directed retail location Emergency Response team for disaster recovery allowing retail locations to be operational immediately following major weather events.
Enterprise Architect 2010 – 2011
Provided architecture coverage for Point of Sale, Design Systems, Special Orders, Inventory Management, Credit, Labor Management, Retail Training Systems, Executive KPI Reporting, Time and Attendance, Retail Mobile Devices and adherence to Cyber-Security standards. Oversaw Java Tomcat containers for in-store systems. Member of design committee for Strategic Store Infrastructure for all retail locations.
* Defined Retail Systems application architecture road map for interconnected retail strategy establishing framework for enterprise order and inventory management for all retail locations.
* Designed and implemented system that prevented production store systems from reaching lower lifecycles thereby reducing system outages during application rollouts.
* Created policy for IT Code Reviews to maintain PCI certification.
* Found and corrected performance issues with time and attendance systems and executive KPI dashboard reporting enabling THD to realize multi-million-dollar ROI for these and other dependent projects.
Senior Architect 2006 – 2010
Provided architecture coverage for Point of Sale, Design Systems, Special Orders, Inventory Management and Credit. Conducted design reviews for Retail Systems (Front-End, Back-End, Aisle and Credit Systems). Participated in quarterly business reviews with executive management and CIO. Gave recommendations regarding renewal budgets and 3-year technology roadmaps.
* Ensured all application development met Sarbanes–Oxley requirements including writing architectural variances as needed validating overall architectural direction was followed by development teams.
* On-boarded vendors for IT services and products confirming consistency and minimizing overlap of spending between departments.
* Orchestrated transformative technology strategy supporting rapid expansion of store locations.
Prior Experience Includes: THE HOME DEPOT, IT Manager, Chief Systems Engineer
EDUCATION
Bachelor of Science (BS), Computer Information Systems, Magna Cum Laude: DeVry Institute of Technology, Decatur, Georgia
Scrum Alliance Certified ScrumMaster (CSM): Georgia Tech Professional Education, Atlanta, Georgia
